Orders and general

How can I receive assistance if I need it?

Write us through the form, fill in all your information and we will contact you.

How do I make a purchase through your website?

Easy! Enter our website and access the store. Now follow these steps:

  1. Choose the products you want and insert them in the cart. You can select as many as you want as well as the number of units.
  2. If you have a FOSA account, log in, do not register

Check your purchase information. If you agree, accept the terms and conditions and you’re done!

Do you have a physical store?

Yes, you can find the store location here.

Can I pay with VISA/MASTER card?

Yes, you can pay with credit card through the PayPal web site.

Is it safe to use my credit card to make a payment on your website?

Clear! We protect your data and card information as required by law. In addition, for anything we are at your disposal, you can ask us through the form. Just fill it out and we will contact you.

Setting Up An Account

Do I need to create a FOSA Home account to buy?

Yes, above all we seek the security and protection of your purchase. Just enter your email and password and configure your data on our website.

How can I change the details of my FOSA Home account?

Enter the web and login with username and password. Once inside your area, you can modify your data. If you have any questions, ask us!

Shipping and delivery

How long will it take to receive my product?

Since we received the order at our headquarters, it takes between 24/48 hours to get it to you.

What happens if the messenger comes and I am not?

From FOSA Home we will do our best to ensure that your order arrives on time. If you are not and can not be delivered (up to 2 delivery attempts) the courier (SF express) will contact you to arrange a delivery point. If for whatever reason they can not deliver it to you, contact us through the form and we will solve it.

Returns & Exchanges

I want to change a product, how do I do it?

If you need to make a change, fill out the form and inform us clearly of the reason. Prepare the product in its original packaging next to the invoice. Please read the return policy clearly.

I want to return a product. How do I do it?

Once you have received your product, if you want to return it, you have a period of 7 days to do it. Contact us through the form to manage it. Remember that, to proceed with the return, the product must be in perfect condition, in its original packaging and without it has been manipulated or used. In addition, you will have to accompany it with the purchase invoice.

About our products

How can I find out about the next releases?

In our facebook we tell you all the news about the FOSA Home experience. You can also subscribe to our newsletter and of course, follow us on our Facebook, Twitter, Instagram and YouTube accounts.

How do I take care of my product?

In all the FOSA Home products tabs, we include a complete instruction manual and recommendations for use, so check that your packaging is always perfect. If you have any doubts, ask us through the form.

Do FOSA Home product have a warranty?

The conditions of warranty depend on each country. Contact the store where you purchased your appliance in case your product is not working properly. For any warranty potential issue, please keep your receipt of purchase. If you have doubts you can ask us through the form.

Can I ask more about a product?

Of course! We are delighted that you ask us all the doubts you have. Fill out the form and we will give you all the information you need.

Malaga Series – reusable vacuum zipper bag

What is the size of the FOSA vacuum zipper bag?

3 sizes available for different storage purpose
S size: 6″ x 10″/ 15 x 25cm
M size: 8″x12″/ 20 x 30.5cm
L size: 10″x14″/ 25 x 35.6cm

Are FOSA vacuum zipper bag BPA free?

FOSA vacuum zipper bag, vacuum canister, vacuum glass jug is BPA free, and are compliant with Food and Drug Administration (FDA) and LFGB requirements.

Can FOSA vacuum zipper bag be used in Freezer?

FOSA vacuum zipper bag can be used in the freezer for short term (weeks) storage.

Can FOSA vacuum zipper bag be used in Sous Vide Slow Cooking?

FOSA vacuum zipper bag can be in Sous Vide Slow Cooking with max. temp. 70~80 Degree Celsius and the valve cannot be immersed in water. It is also not recommended to reuse the vacuum zipper bag after slow cooking.

How to clean FOSA vacuum zipper bag

FOSA vacuum zipper bag that previously contained fruits, vegetables, breads, dry goods, or desserts can be washed by hand and reused. Avoid the valve immersed in liquid as it may make the valve malfunction. FOSA vacuum zipper bag that contained raw meat, fish, eggs or un-pasteurized cheese should be discarded after use because they may contain invisible bacteria that will remain after washing. Bags that contained greasy or oily food should also be discarded, as they may be difficult to clean.